Contact
Talk to a person who knows the answer.
No ticket queue. Pick the desk that fits and you reach someone who can actually decide — the chat in the corner reaches the same people.
New accounts
Questions before you apply, or an application already in review. Fastest route is the application itself — most are decided within 24 to 48 hours.
accounts@velomaxdistribution.comExisting orders
Order status, shortages, damages, returns or documentation requests. Have your order number ready and we can usually answer in one reply.
orders@velomaxdistribution.comBrand partnerships
If you manufacture or own a brand and want authorized distribution into retail, marketplace and food-service buyers, this is the right desk.
brands@velomaxdistribution.comFulfillment and 3PL
Receiving, prep, storage and outbound shipping for inventory you already own. Send volumes and SKU count and you get real pricing back.
fulfillment@velomaxdistribution.com
Hours
Monday to Friday, 9:00am–5:00pm Eastern Time, from our Florida warehouse. Messages sent over the weekend are answered on the next business day.
Response times
Order issues: same business day. New applications: within 24 to 48 hours. Brand and fulfillment questions: within two business days.
Before you write
Pricing, stock and order history live inside your account. Signing in is usually faster than asking us — and the FAQ covers most of what comes up before an application.
