Return & Refund Policy
Please review our all-sales-final policy and the limited claim process for damaged or defective merchandise before placing an order.
Once an order has been placed and processed, it cannot be canceled, returned, or exchanged except for an approved damaged or defective product claim. Velomax does not issue monetary refunds.
Velomax Distribution, operated by Velomax Consulting LLC, provides wholesale products to business customers. Please review this Return & Refund Policy carefully before placing an order.
1. All Sales Are Final
Due to the nature of our wholesale business, all sales are final. Once an order has been placed and processed, it cannot be canceled, returned, or exchanged, except for an approved damaged or defective product claim as described below.
2. Order Accuracy and Product Descriptions
We work to provide accurate product descriptions, specifications, and quantities. Buyers are responsible for reviewing all order details before purchase. Velomax Consulting LLC is not liable for buyer errors, including incorrect product selection, quantity miscalculations, or misunderstanding product features.
If you have questions regarding a product, contact our team before placing the order. Once submitted and processed, the order is final.
3. Damaged or Defective Products
If you receive a damaged or defective product, you must notify us within 48 hours of delivery.
- Contact info@velomaxdistribution.com with your order details.
- Provide clear photographic evidence of the damaged or defective item.
- Retain all original packaging, as it may be required for verification.
If approved, we will provide either a replacement or store credit, at our discretion. Claims submitted more than 48 hours after delivery will not be considered.
4. Non-Returnable and Non-Refundable Items
- Personalized or customized products
- Perishable goods, including food items and supplements
- Special-order or bulk-discounted items
- Products that have been used, altered, or are missing original packaging
5. Non-Delivery or Incorrect Products
Non-Delivery: Velomax Consulting LLC is not responsible for refunds or replacements when an order is not delivered because of third-party seller issues, carrier delays, theft, or loss during transit. The buyer must contact the third-party seller or shipping carrier directly for resolution.
Incorrect Products: If an incorrect or substituted product is shipped by the third-party seller, Velomax Distribution is not responsible for issuing a refund. The buyer must contact the third-party seller directly regarding the discrepancy.
6. Contact Information
For questions or to report a damaged or defective product, contact info@velomaxdistribution.com.
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST.
No monetary refunds. The remedies for an approved damaged or defective product claim are replacement merchandise or store credit, at Velomax's discretion.