Frequently Asked Questions

We primarily serve qualified businesses purchasing products for resale, including retailers, wholesalers, distributors and eCommerce sellers.

Complete the Wholesale Application on our website. We may request business details, resale or tax documentation and selling-channel information.

Yes. Minimums vary by brand, SKU, lot and opportunity and are communicated before purchase.

No. Marketplace eligibility and brand/category approvals are controlled by the marketplace and may change. Buyers must confirm suitability for their own account before purchasing.

Documentation varies by transaction and may include invoices, packing information, product details or other records available for the applicable supply channel.

Processing and transit times vary by order size, warehouse location, preparation requirements and carrier availability.

Generally, no. Wholesale inventory may be allocated immediately after acceptance. All sales are final unless Velomax agrees otherwise in writing.

No. Velomax does not provide monetary refunds. All sales are final. For an approved shortage, damage, defect or shipment-error claim, Velomax may offer replacement merchandise or store credit at its discretion.

Document the shipment immediately with photos and delivery paperwork and contact us promptly. Visible freight damage should be noted on the delivery receipt.

Yes. Wholesale pricing, quantities and availability may change until an order is confirmed and accepted. Inventory is subject to prior sale.