Welcome to Velomax Distribution! We are dedicated to ensuring a smooth and efficient shipping process for all our valued customers. To provide clarity and transparency, we have established the following Shipping Policy. Please review this policy carefully before placing any orders, as it governs all shipments made through Velomax Distribution.

1. Order Pickup and Delivery

Unless stated otherwise, buyers are required to retrieve their orders from our main business location within fourteen (14) days upon notification that the order is ready for shipment. The buyer assumes full responsibility for the transportation of the goods.

If the order is not picked up within thirty (30) days, Velomax Distribution reserves the right to charge storage fees or cancel the order at our discretion.

2. Shipping and Handling

Velomax Distribution does not guarantee specific delivery timelines, as shipping durations may vary due to carrier policies, destination, and unforeseen circumstances. Once an order is shipped, the risk of loss and title of the goods pass to the buyer upon delivery to the carrier.

3. Prior Sale and Stock Availability

All goods are offered subject to prior sale. The merchandise may be in stock, en route, or yet to be acquired by Velomax Distribution. In the event an item is unavailable, we will allocate a reasonable timeframe for processing and delivery. Velomax Distribution reserves the right to mark products out of stock at any time.

4. FBA Packaging and Third-Party Fulfillment

For Fulfillment by Amazon (FBA) orders, Velomax Distribution provides packaging for convenience purposes only. We disclaim any liability for damages, delays, or complications that occur once the shipment is handed over to Amazon or any other third-party fulfillment service.

5. Shipping Disputes and Issues

In the event of shipping-related disputes such as delays, lost packages, or damages incurred during transit, buyers must contact the shipping carrier directly. Velomax Distribution is not responsible for carrier-related issues once the order has been dispatched.

For further assistance, please reach out to our support team.

6. Contact Information

For inquiries related to shipping and delivery, please contact us at:

📧 Email: info@velomaxdistribution.com
📍 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

By placing an order with Velomax Distribution, you acknowledge and agree to the terms outlined in this Shipping Policy.

Thank you for choosing Velomax Distribution! We appreciate your business and look forward to serving you.